EXCHANGE POLICY
At V Fashion, customer satisfaction is our priority. Since we deal in carefully crafted fashion wear, we offer exchanges only under specific conditions. Please read our policy below:
Eligibility for Exchange
You may request an exchange only in the following cases:
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Size Issue: If the product does not fit, you can request an exchange for a different size (subject to availability).
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Damaged Product: If the product arrives in a damaged condition, you must provide a clear unboxing video as proof. Without video proof, the exchange request cannot be processed.
Conditions
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Exchange requests must be made within 48 hours of delivery.
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The product must be unused, unworn, and in its original packaging with all tags intact.
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Only one-time exchange is allowed per order.
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Customized or made-to-order products are not eligible for exchange.
Process
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Contact us via 📧 [your email] / 📞 [your phone/WhatsApp] with your order number and issue details.
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Share the required unboxing video (in case of damage).
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Once approved, you will need to ship the product back to us at your own cost (unless it was damaged on delivery).
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After inspection, we will dispatch the replacement product.
Refunds
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We do not offer refunds for size or preference-related issues.
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Refunds are only applicable in case the requested replacement product is unavailable.